See recent changes to Kwest Service Desk.
Step-by-step guides now cover the daily work of the service desk team.
The Knowledge area now has short guides for the queue, working a ticket, assigning, changing status, public replies, internal notes, and escalating. Each guide uses the exact words on the screen and warns you before risky steps.
Guides marked "Internal" are visible only to service-desk staff. Employees never see them in the Knowledge area or in search results.
The first working Service Desk features are ready for controlled testing.
Choose the type of help you need, add the details, attach a photo when useful, and send the request to the right team.
Read the guideOpen My Requests to see the status, read replies, and provide more information when the service team asks for it.
Read the guideSearch the Knowledge area for common fixes before sending a request. You can still send a request when the article does not solve the problem.
Read the guideAuthorized users can review queues, assign work, reply, add internal notes, track service targets, and use manager or admin tools based on their role.
